GENERAL CONDITIONS OF SALE
The sale of products on our website ("shop.comexco.it") is governed by these General Conditions of Sale.
The products purchased on shop.comexco.it are sold directly by COMEX COMPANY SRL (hereinafter referred to as the "Seller"), a limited liability company, with registered office in Italy, Via Cicalesi, 19 - 84014 Noceria Inferiore (SA) , CF and VAT no. 03467980656.
You can request any information through our assistance services by contacting Customer Service. If you need further information go to the Customer Service area. You will find information on purchases and shipments, refunds and the return of products purchased on shop.comexco.it.
Remember that you can always contact the Seller, through the Customer Service.
1. Our trade policy
The Seller carries out its e-commerce activity exclusively towards its end users who have reached the age of majority and who are "consumers".
When we speak of "consumer" we refer to any natural person who acts on shop.comexco.it for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", please refrain from concluding commercial transactions on shop.comexco.it.
In consideration of its commercial policy, the Seller reserves the right not to accept purchase order proposals from parties other than the "consumer" or in any case purchase order proposals that do not comply with its commercial policy, such as, for example, proposals for orders for which there is a report, or suspicion, of fraudulent or illegal activity. In such cases, the Seller will notify the user of the non-acceptance of the order proposal.
All order proposals sent to the Seller and returns made by users must also correspond to normal consumption needs. The Seller therefore monitors the number of order proposals sent and returns made.
These General Conditions of Sale exclusively regulate the sending of purchase order proposals for products available on shop.comexco.it by the user and the acceptance of the same by the Seller.
The General Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by parties other than the Seller who are present on shop.comexco.it through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of operations electronic commerce between shop.comexco.it users and third parties.
2. Information aimed at the conclusion of the contract with the Seller pursuant to Legislative Decree 9 April 2003, n. 70
To conclude the purchase contract for one or more products on shop.comexco.it, you must electronically send a purchase order proposal to the Seller by filling in the form available on shop.comexco.it and following the relevant instructions.
Before sending the order proposal, we remind you to carefully read the General Conditions of Sale and the Information on the Right of Withdrawal, to print a copy using the print command and to store or reproduce a copy for your personal use. . In compliance with article 51, paragraph 7, of the Legislative Decree 6 September 2005, n. 206 (the "Consumer Code"), before transmitting the order proposal, we will provide you with a summary of the commercial and contractual conditions that will apply to your product purchase order proposal and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the delivery methods of the products purchased, the shipping and delivery costs; as well as the references, geographical address and contact methods of the Seller and the date by which the Seller, once your order proposal has been accepted, undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal. If applicable, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service.
On the confirmation page of the order proposal, which contains a reference to the General Conditions of Sale and the Information on the Right of Withdrawal, we will provide you with summary information about the essential characteristics of each product indicated in your order proposal, the price (including all applicable taxes or duties) and shipping costs (including any additional costs incurred by you for choosing a different and / or faster type of shipping and delivery than the standard one).
The transmission of the order proposal to the Seller constitutes a binding purchase proposal for the user. Before proceeding with the transmission of the order proposal, you will therefore be asked to identify and correct any data entry errors.
Once your order proposal has been sent, you will receive an automatic e-mail from the Seller to confirm receipt of your order proposal. Receipt of the aforementioned email does not constitute acceptance of your order proposal.
The contract is concluded when your order proposal is accepted by the Seller. The Seller will send you a second e-mail to confirm acceptance of your order proposal and the shipment of the products.
The order proposal sent to the Seller will be archived in our database for the period of time necessary to process the order proposals accepted by the Seller and in any case in accordance with the law. You will be able to access your order proposal form by consulting the customer area after registration.
The language available to conclude the contract with the Seller is Italian.
The Seller may not accept your purchase order proposals that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.
In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not accepted your purchase order proposal, specifying the reasons. If the products, presented on shop.comexco.it, are no longer available or on sale at the time of receipt or processing of your purchase order proposal, it will be the Seller's responsibility to notify you promptly and in any case within thirty (30) days from the day following the one in which you have sent your order proposal to the Seller, any unavailability of the products. If you have already paid the price for the products, the Seller will reimburse, without undue delay, what you have already anticipated and the sales contract will be considered terminated.
The Seller also reserves the right not to accept purchase order proposals in the cases referred to in paragraph 1.3 above.
We remind you that, with the electronic transmission of the order proposal, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit your order proposal for the purchase of products on shop.comexco.it.
3. Guarantees and indication of product prices
The Seller sells only top quality branded products. These products are produced or purchased directly by the Seller from carefully selected retailers for their rigorous quality controls.
The Seller does not sell second-hand products, flawed products or products of lower quality than the corresponding standards offered on the market.
The essential characteristics of the products are presented on shop.comexco.it within each product sheet. However, the images and colors of the products presented on shop.comexco.it may not correspond to the real ones due to the Internet browser and monitor used.
Product prices may be subject to updates. Make sure of the final sale price before submitting the related order proposal. In the event that a recognizable error should be found in the indication - by COMEX COMPANY SRL - of the price of a product or in the calculation of the amount requested in payment, COMEX COMPANY SRL will not accept the order proposal and will contact the user in order to offer the opportunity to transmit the purchase order proposal for the product (s) at the correct price.
Purchase requests from countries other than Italy cannot be accepted by the Seller.
All products come with factory sealed primary packaging. We do not sell products in bulk or with artisanal primary packaging.
All products sold by COMEX COMPANY SRL are covered by the legal guarantee for lack of conformity, in accordance with the applicable law. The lack of conformity of the product must be communicated to the Seller within ten days of its discovery. The lack of conformity can be communicated to the Seller by contacting Customer Service. In case of lack of conformity you have the right to request the replacement of the product. In the event that the aforementioned remedies are not possible or are excessively burdensome, you will be entitled to a reduction in the price paid or the termination of the sales contract, pursuant to art. 130 of the Consumer Code.
To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order proposal form. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument you have chosen.
In case of payment by credit card, the financial information (for example, the credit / debit card number or its expiry date) will be forwarded, via encrypted protocol, to SumUp or other banks, which provide the related services. remote electronic payment, without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on shop.comexco.it. The price for the purchase of the products and the shipping costs, as indicated in the order proposal, will be charged to your current account at the time of shipment of the purchased products.
5. Shipping and delivery of products
To find out about the specific shipping and delivery methods of the products, access the Customer Service section. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order proposal.
6. Customer service
You can request any information by contacting our Customer Service. For more information, access the Customer Service area.
7. Right of withdrawal
Article 52 of the Consumer Code establishes that the consumer, when it comes to remote contractual proposals, can exercise the right of withdrawal within 14 working days. You can exercise the right of withdrawal by making a request by contacting customer service.
8. Refund times and methods
Whatever the payment method you use, the refund due, in whole or in part, is activated by the Seller, as quickly as possible and in any case within 14 days from the date on which the Seller became aware of the exercise of your right of withdrawal. after verifying the correct execution of your right of withdrawal and checking the returned products.
The Seller reimburses using the same payment method used by you for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not have to incur any costs. further as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated in the order proposal and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.
10. Applicable law and dispute resolution
Without prejudice to the application of the mandatory rules of European derivation to protect the consumer, the General Conditions of Sale are governed by Italian law and in particular by the Consumer Code and by Legislative Decree 9 April 2003, n. 70 ("Implementation of Directive 2000/31 / EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce").
We also inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr.
For all disputes relating to purchases and / or these General Conditions of Sale, the Court of the place of domicile or residence of the consumer will be competent according to the applicable law or, at the choice of the consumer himself, the Court of Nocera Inferiore.
11. Modification and updating
The General Conditions of Sale are amended from time to time by the Seller also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on shop.comexco.it.